Words That Facilitate Don't Aggravate
Positive Communication Almost-Positive Communication
Oh yes (nods; thumbs up) I think that is a terrible idea
Uh, huh, I understand I can’t believe this is happening.
I can imagine how you feel I never said that
From what I’ve heard… What’s the problem here?
In your situation… Why can’t you do what I want?
Did I mention that I saw?
Did I mention that I heard…
What do you think?
Is there anything I’m forgetting?
I notice how you…
I caught on just now, what you mean is…
Let me sum up…
What do you want me to?
What do you think happened?
Can you tell me?
